#218 - Rich Knox of Betr Outsourcing
🚀 25 Years in the Industry and Still Pushing Boundaries! 🚀I recently had the pleasure of sitting down with Rich Knox, Managing Director at Betr Outsourcing, on the latest episode of Get Out of Wrap....
28 Feb 202542min
#217 - Get Out of Wrap TV - why are customer satisfaction scores still low ?
In this episode of Get Out of Wrap TV, Martin Teasdale dives into a critical conversation about the state of customer satisfaction in today's contact centres. With cutting-edge technology and more CX ...
18 Feb 202536min
#216 - Get Out of Wrap TV - show 92
In this latest episode of Get Out of Wrap TV, the contact centre community comes together for an insightful and engaging discussion filled with real-world industry challenges, expert perspectives, and...
14 Feb 202546min
#215 - Chris Rainsforth of The Forum back by public demand
Back by public demand! The legend that is Chris Rainsforth of The Forum joined me for another episode of Get Out of Wrap – and as always, he brought invaluable insights for the contact centre industry...
7 Feb 202531min
#214 Florian Garnier of Calabrio flying high with WFM
🚀 Workforce Management on Autopilot: The Future of Contact Centres ✈️ Imagine flying a plane without autopilot. Every adjustment, every course correction—done manually. It would be exhausting, ineffi...
31 Jan 202533min
#213 - The first Get Out of Wrap TV of 2025
What is your Linkedin 'ick' ? What is the one thing you think will change our industry for the better in 2025 ? This years industry events. What is the mix of inbound traffic in our industry and what...
17 Jan 202546min
#212 - Marco Jetmir Ndrecaj of SSCL
🚀 Kickstarting 2025 with an inspiring story you won’t want to miss! In this episode I sit down with Marco Jetmir Ndrcaj of SSCL. A remarkable leader with a journey that embodies resilience, passion, ...
10 Jan 202534min
#211 Goodbye 2024 - Hello 2025
Short review of 2024 and look forward to 2025. Thank you for another year with me and this podcast - your support means a lot. Happy new year from me x Mart
31 Dec 202425min
