#213 - The first Get Out of Wrap TV of 2025
What is your Linkedin 'ick' ? What is the one thing you think will change our industry for the better in 2025 ? This years industry events. What is the mix of inbound traffic in our industry and what...
17 Jan 202546min
#212 - Marco Jetmir Ndrecaj of SSCL
🚀 Kickstarting 2025 with an inspiring story you won’t want to miss! In this episode I sit down with Marco Jetmir Ndrcaj of SSCL. A remarkable leader with a journey that embodies resilience, passion, ...
10 Jan 202534min
#211 Goodbye 2024 - Hello 2025
Short review of 2024 and look forward to 2025. Thank you for another year with me and this podcast - your support means a lot. Happy new year from me x Mart
31 Dec 202425min
#210 - Dan Cohen of Nespresso and a leap into the unknown
🚀 From Contact Centres to Supply Chains: Embracing Change with Dan Cohen! 🚀 Ever wondered what it takes to leap from leading a contact centre to managing a global supply chain? In this episode of Ge...
13 Dec 202437min
#209 Steve Morrell of Contact Babel - what should we be focusing on?
Steve Morrell of Contact babel has been conducting research in our industry for 23 years. This week he came on get Out of Wrap TV to share some key area's we as contact centre professionals should be ...
6 Dec 202449min
#208 Ed Creasey of Calabrio on our joint research piece - The Voice of the Agent
📊 Groundbreaking Insights: The Voice of the Agent – A Joint Research Project with Calabrio! 📊 How do contact centre agents really feel about their roles, career prospects, and the impact of technolo...
21 Nov 202445min
#207 Clayton Trotsky & The Future Leaders Club
What does it take to nurture the next generation of contact centre leaders? In this episode of Get Out of Wrap, Martin chats with Clayton Drotsky, founder of The Growth Crew, about his inspiring jour...
15 Nov 202440min
#206 - Kerry Sudale on the Candidate Experience in Recruitment
🔍 **Transforming the Candidate Experience with Kerry Sudale!** 🔍 Recruitment isn’t just about finding skills—it’s about understanding people and their unique journeys. In this episode of *Get Out ...
1 Nov 202454min
