This Franchise Training Mistake That Almost Broke Our New Owners — Christina Chartrand
Christina Chartrand, SVP of Training at Senior Helpers, reveals why companionship is the unspoken "glue" of home care—even if no one pays for it directly. In this episode, she shares: 1. The sugarcoat...
29 Apr 202534min
Saying 'No' Can Save Your Business — John Lariccia
John Lariccia, CEO of Welcome Home Software, almost derailed his company by chasing growth at all costs—until he hit the brakes. In this episode, he shares: 1. The moment he stopped sales to fix clien...
22 Apr 202536min
The $5,000 Training Mistake That Led to a Breakthrough — Andrew Dubler & Gary Skole
Andrew Dubler thought he'd solved his agency's dementia care problem with a $5,000 training program—until Gary Skole showed him why it was failing. In this raw conversation, they reveal: The shocking...
15 Apr 202539min
Your Online Reputation is Killing Your Home Care Business (And How to Fix It) — Welton Hong
In this episode of Home Care Hindsight, host David Knack sits down with Welton Hong, CEO of Ring Ring Marketing and Senior Care Marketing Max, to tackle two critical pain points home care owners face:...
8 Apr 202546min
Don't Let Perfect Be the Enemy of the Good — Betsy Milne
In this episode of Home Care Hindsight, David Knack sits down with Betsy Milne, owner and CEO of Home Helpers of San Mateo County. Betsy shares her journey from caregiver burnout during her father's h...
1 Apr 202540min
The Work-Life Balance Mistake I Made (and How to Avoid It) — Steve "The Hurricane" Weiss
In this episode of the Home Care Hindsight, David Knack interviews Steve "The Hurricane" Weiss, founder of Hurricane Marketing Enterprises. Steve shares his journey from burnout to building a multi-mi...
25 Mars 202546min
Staying the Course for 90 Days, Not 90 Seconds — Adam Berry
In this episode of Home Care Hindsight, David Knack interviews Adam Berry, CEO of As Close As Family, a home care agency based in Alabama. Adam shares insights on leadership, the importance of consist...
18 Mars 202531min
Don't Make Your People Do Jobs for Robots — Mike Doughty
Mike Doughty, owner of Home Care Agency Zeabe, and former sales and marketing automation expert, shares his journey from New Zealand to the U.S. and how he transitioned into the home care industry. He...
11 Mars 202538min
