1-800-Flowers: Helping Customers Build Meaningful Relationships Builds Better Customer Loyalty
Send us Fan Mail In the journey from that first retail flower shop founded in Manhattan by Jim McCann in 1976 to the gift-giving resource giant known as 1-800-FLOWERS.COM, Inc., the trajectory of the ...
10 Jan 202421min
Loyalty360 Loyalty Live | Sam Panzer, Talon.One
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Sam Panzer, Director of Industry Strategy at Talon.One, about the 2024 trends in customer loyalty and some of the opportunities he sees wit...
9 Jan 202424min
Bojangles: Shaping the Customer Experience with the Right Technology and a Dash of Southern Hospitality
Send us Fan Mail Bojangles is a Carolina-born restaurant brand specializing in Southern food like hand-breaded fried chicken and made-from-scratch biscuits. Founded in 1977 in Charlotte, N.C., by Jack...
9 Jan 202425min
Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative
Send us Fan Mail From the inception of railroads in the U.S., commercial freight railroads operated private passenger service. However, by the 1960s, travel by air and interstate highways dominated, a...
8 Jan 202422min
Food Lion: Keeping Customer Loyalty and the Customer Experience at the Forefront
Send us Fan Mail Founded in 1957 in Salisbury, N.C., Food Lion has spent over six decades delivering fresh and affordable products to its customers. With over 82,000 Food Lion associates serving more ...
3 Jan 202412min
Fubo: Building Brand Love by Rewarding Consumers and Investors
Send us Fan Mail Originally established in 2015 to provide soccer fans with a way to stream matches, today, Fubo is a direct-to-consumer live TV streaming service enjoyed by 1.48M paid subscribers in ...
2 Jan 202441min
Loyalty360 Loyalty Live | Vince Tirelli, dunnhumby
Send us Fan Mail Discover the future of grocery shopping with Vince Torelli, the customer strategy maestro at Duhumbi, as we unravel the secrets behind what really drives your choice of where to buy y...
29 Dec 202325min
Loyalty360 Loyalty Live | Sam Panzer, Talon.One
Send us Fan Mail Loyalty360 interviews Sam Panzer, Talon.One, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
12 Dec 202326min
