Ep 58 - Quality Assurance in 911
Send us Fan Mail A critical part of ensuring that your team of emergency operators is capable of succeeding no matter the event which occurs is to take the time to perform period quality assurance on ...
24 Mars 202539min
Ep 57 - Citizen Complaints
Send us Fan Mail Complaints on any job are commonplace across all industries, but they can be especially difficult to deal with in the world of emergency telecommunications. Oftentimes, those making t...
17 Mars 202538min
Ep 56 - CMCP Training
Send us Fan Mail For emergency telecommunicators, the National Emergency Number Association (NENA) offers a training called Center Management Certification Program (CMCP), which is designed for agency...
10 Mars 202533min
Ep 55 - Remote Work
Send us Fan Mail Working remotely, or out of the office and at home, has become a popular benefit offered by many industries in the 2020s, with almost a quarter of the U.S. workforce participating in ...
3 Mars 202533min
Ep 54 - Field Medic
Send us Fan Mail The men and women who serve in the ambulances that rush to aid those in need of critical care have to deal with a plethora of split-second decisions which can mean the difference betw...
24 Feb 202557min
Ep 53 - Mindbase
Send us Fan Mail In the world of first responders, the most pernicious affliction is that of the slow build-up of trauma over the course of a career. There are many times where those in this professio...
17 Feb 202551min
Ep 52 - T.E.R.T.
Send us Fan Mail When a major disaster strikes it can put a terrible burden on Emergency Communication centers affected by it, especially if the employees and building are put offline. But never fear!...
10 Feb 202548min
Ep 51 - Jurisdiction Affliction
Send us Fan Mail In the United States, law enforcement areas of responsibility are often layered upon one another, providing for the occasional issue when it comes to deciding who will deal with a par...
3 Feb 202530min
