Review of 2025 - How did our predictions go?
Our favourite episode of the year is back! The Loyalty Wired panel reviews last year’s loyalty predictions, debates who got it right (and wrong), and awards the title of Loyalty Predictions Champion f...
15 Dec 202543min
Podcast 83 - Financial Services Loyalty
Loyalty in financial services is big business, touching millions of customers and billions in spend every day. But it is also one of the most competitive sectors in loyalty. With open banking, rapid f...
24 Nov 202537min
Podcast 82 - Cracking the Code
As IAG Loyalty posts record profits, we explore how engaged collectors turn everyday earning into premium travel — and what their behaviours can teach loyalty managers about value, engagement, and the...
10 Nov 202538min
Newscast 26 - The Premium Reward Card Wars
We convene our Loyalty Roundtable to break down the latest in the premium card wars. Are Chase and Amex reaching new heights - or have they already peaked?
29 Okt 202534min
Podcast 81 - Hotel Loyalty
Hotel loyalty isn’t just about free nights anymore. From lifestyle partnerships and sustainability to digital innovation and personal recognition, loyalty is transforming the hospitality landscape. I...
6 Okt 202541min
Podcast 80 - Digital Native Loyalty
Loyalty isn’t just for big brands anymore. Discover how digital-first companies build loyalty from scratch — and what lessons established players can take away.
15 Sep 202531min
Podcast 79 - Loyalty on Holiday
Summer may be in full swing, but loyalty never really takes a holiday! In this sunny episode of The Loyalty Podcast on LoyaltyWired, host Iain Pringle is joined by regular contributors Anja Jones, Dav...
10 Aug 202534min
Newscast 25 - The Employee Engagement Episode
Rick Ferguson takes a two-part deep dive into the connections between employee engagement and customer loyalty.
27 Juli 202537min
