Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry
The $3.5 trillion automotive sector is one of the most globally significant — and one of the most loyalty-challenged. In this episode, we tackle the complex relationship between manufacturers, dealer...
7 Juli 202533min
Newscast 24 - The Nordstrom Shift
Nordstrom just made a bold move—ditching points at Nordstrom Rack in favor of a flat 5% discount. Some call it a downgrade. But is it really?
23 Juni 202537min
Newscast 23 - The Loyalty Boomerang
Exploring the loyalty boomerang effect and the emotional cache of cobranded credit cards.
8 Juni 202530min
Podcast 77 - Changing Customer Needs - 2025
In this podcast our panel explore how customer attitudes to loyalty and changing and what marketing professionals need to do to take account of these changes.
3 Juni 202524min
Newscast 22 - Loyalty Exit Strategies
Our prestigious Loyalty Roundtable enshrines loyalty program exit strategy best practices. Plus, a Porter Airlnes interview and the next segment in our Loyalty Works series.
12 Maj 202539min
Podcast 76 - Fintec Loyalty - The next Big Thing?
In this podcast we explore whether fintech loyalty is the next major frontier — and how it could reshape the future of loyalty programs worldwide. With special guests Vegar Wikhammer Heir, of Vipps M...
5 Maj 202544min
Newscast 21 - The Great Retail Acceleration
In this special report, Rick Ferguson searches for the intersection of retail technology and customer loyalty. With reports from London, Montreal, New York, and Toronto.
27 Apr 202536min
Newscast 20 - Has Southwest Airlines lost the plot?
The impact of Southwest's recent changes to customer loyalty, the demise of Canada's Hudson's Bay Co, and the future of Ulta Beauty Rewards.
13 Apr 202537min
