Loyalty Wired

Measuring loyalty is tough—especially across global markets. So how do the best brands do it? In this podcast, Pavel Los and Radek Hrachovec break down the strategies used by leading brands like Shell...

6 Apr 202534min

Has British Airways opened a Pandora’s box, or will the airline emerge largely unscathed from the status war they started?

23 Mars 202534min

Loyalty currency has become a massive parallel economy and big business for global brands. How can your company get in on the action? By exploiting the Currency Effect.

9 Mars 202533min

In our latest podcast, David Canty, Pavel Loss, and Iain Pringle dive into the strategies, challenges, and best practices for managing major program transformations. With expertise from JetBlue, IAG ...

3 Mars 202535min

Is Costco the platonic ideal of a customer-centric business model? Join us as we explore the joys of the world's third-largest retailer.

23 Feb 202533min

In which we look at airline loyalty program devaluations from the airline's perspective and ask why airlines are historically such poor communicators.

9 Feb 202531min

2025 kicked off with a loyalty shake-up as British Airways made waves with a major move. In this episode our expert panel dive into the changes, dissecting their impact on the wider market. Joining th...

3 Feb 202529min

The behind-the-scenes story of the recently shuttered Disney Movie Insiders program, told by the former Disney executives who launched it.

25 Jan 202537min