226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein
Send us Fan Mail Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates th...
26 Mars 202427min
225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay
Send us Fan Mail Cynthia Kay founded Cynthia Kay and Company media production which produces high-quality communications for organizations from Fortune Global 100 to small business. A graduate of Mich...
19 Mars 202422min
224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan
Send us Fan Mail Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for customers, advocating f...
12 Mars 202421min
223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello
Send us Fan Mail Len Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible for driving continued innovation in the loyalty...
5 Mars 202419min
222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak
Send us Fan Mail Pete Kusiak is the franchise guru who knows how to bring the fun into business. With a track record of success owning and coaching franchises for over 20 years, Pete's innovative stra...
27 Feb 202429min
221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby
Send us Fan Mail Ali Cudby, CEO of Alignmint Growth Strategies, which is a dynamic force in business transformation through intentional customer experiences. With a mission to drive growth by architec...
20 Feb 202418min
220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson
Send us Fan Mail Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner’s Chief Marketing Officer, Eric oversees all global marketing functions from brand and events to demand gene...
13 Feb 202423min
219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus
Send us Fan Mail Jim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer persona research and workshop methodologies have...
6 Feb 202426min
