224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan
Send us Fan Mail Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for customers, advocating f...
12 Mars 202421min
223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello
Send us Fan Mail Len Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible for driving continued innovation in the loyalty...
5 Mars 202419min
222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak
Send us Fan Mail Pete Kusiak is the franchise guru who knows how to bring the fun into business. With a track record of success owning and coaching franchises for over 20 years, Pete's innovative stra...
27 Feb 202429min
221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby
Send us Fan Mail Ali Cudby, CEO of Alignmint Growth Strategies, which is a dynamic force in business transformation through intentional customer experiences. With a mission to drive growth by architec...
20 Feb 202418min
220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson
Send us Fan Mail Eric Williamson is the Chief Marketing Officer at CallMiner. As CallMiner’s Chief Marketing Officer, Eric oversees all global marketing functions from brand and events to demand gene...
13 Feb 202423min
219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus
Send us Fan Mail Jim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer persona research and workshop methodologies have...
6 Feb 202426min
218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer
Send us Fan Mail Dave Singer is Verint’s Global Vice President, Go-To-Market Strategy. Singer is responsible for driving the GTM strategy for Verint’s Workforce Engagement solutions, and the Verint in...
30 Jan 202419min
217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams
Send us Fan Mail Matt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host and coach. As a Lecturer in Organisational Behaviour at Stanford Uni...
16 Jan 202420min
