This One Goes to 11
"Great brands don't chase customers; customers chase great brands."- Gary Friedman, CEO Restoration HardwareWe are on to #7 ("Memorable") in Steve's 8 Essentials of Remarkable Retail framework. Being ...
22 Dec 202030min
Retail Without Boundaries with guest Mitch Joel, bestselling author, keynote speaker and founder of Six Pixels Group
We move on to the 6th Essential ("Connected") in Steve's 8 Essentials of Remarkable Retail framework, discussing how an abundance of connection and the erosion of boundaries between consumers and bran...
15 Dec 202043min
Treat Different Customers Differently with guest Bridget Brennan, bestselling author and CEO of Female Factor
"Without data, you are just another person with an opinion.”- W. Edwards DemingWe move on to the 5th Essential ("Personal") in Steve's Essentials of Remarkable Retail framework, delving into the criti...
8 Dec 202045min
Retail's New Front Door with guest Stephan Schambach, author and CEO & Founder, Newstore
“We no longer go online, we live online”- GoogleIn our discussion of the 4th Essential ("Mobile") in Steve's Essentials of Remarkable Retail framework we probe how smart devices have created a world w...
1 Dec 202040min
The Customer is the Channel with guest Rob Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer at Tractor Supply Company
“Silos belong on farms.”- Bob Thacker, former, Sears VP MarketingWe're moving on to the 3rd of the "8 Essentials of Remarkable Retail": Harmonized, which revolves around the idea that we must drop our...
24 Nov 202047min
Human-Centered Retail with guest Rishad Tobaccowala, author of Restoring the Soul of Business
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."- Maya AngelouWe're moving on to the 2nd of the "8 Essentials...
17 Nov 202041min
Digitally Enabled
This episode we begin the journey to remarkable by digging into Essential #1 in Steve's "8 Essentials of Remarkable Retail" framework. And we've gone global with a great panel of joining us from New Y...
10 Nov 202038min
Choose Remarkable
"The problem is, you think you have time."- Carlos Castaneda, Journey to IxtlanAs we transition to the second part of our inaugural season, we take a brief look back at the core principles behind why ...
3 Nov 202036min
