Episode 7 - Committing to Customer Research
In episode 7, learn why you need to commit to customer research if you’re interested in achieving an “outside in” perspective to better help whomever it is that is most important to you.
17 Apr 201822min
Episode 6 - What Nonprofits Can Learn About CX From For-Profits
In episode 6, our host, John Corrigan, speaks with Valerie Leonard of NonprofitU about about how customer experience as a discipline has come from the for-profit sector and how CX results aren’t alway...
11 Apr 201816min
Episode 5 - Understanding Social Enterprise, CX, and Brand
In episode 5, our host, John Corrigan, speaks with Valerie Leonard of NonprofitU about about social enterprises and the relationship between customer experience and brand.
6 Apr 201813min
Episode 4 - Personas
What are the fundamentals of a good persona? While an important contribution to CX work, a persona isn’t the end result in and of itself. Personas help you get to the end result.
3 Apr 201824min
Episode 3 - Defining “Journey”
The term “journey” can mean a lot of different things. In Episode 3 of the podcast, we break down one of many commonly used custom experience terms and why it matters.
26 Feb 201828min
Episode 2 - Starting With "Who"
Episode 2 - Starting With "Who" by Social Impact CX
21 Feb 201825min
Episode 1 - Welcome
Welcome to the inaugural SocialImpactCX podcast, a new discussion that helps you explore driving mission and making a difference with customer experience work.
21 Feb 201811min
