Future-Proofing Cybersecurity with Kyle Ryan’s AI Expertise
Welcome to The ITSM Practice Podcast! I'm Luigi Ferri, your host. Today, we're taking a bit of a unique turn. I'm stepping aside to let Kyle Ryan, the Head of AI and Backend Engineering at Dune S...
15 Nov 20249min
The Business Value of ITIL Service Design: Why It’s Essential for Selling IT Services
In this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhancin...
12 Nov 202410min
From Risk to Resilience: Casey Zduniak on Cyber Defense
Welcome to The ITSM Practice Podcast! I'm Luigi Ferri, and today we're joined by Casey Zduniak, a Senior Software Engineer at Dune Security. Today, Casey will talk about how we can better protect ou...
8 Nov 20247min
What is an MSP Today and What Does the Future Hold?
In this episode of "The ITSM Practice," Luigi Ferri delves into the critical role Managed Service Providers (MSPs) play in the IT landscape. Discover why businesses turn to MSPs for scalable, expert s...
5 Nov 20249min
The Importance of Software Transparency in SaaS: Why You Need an SBOM
In this informative episode of "The ITSM Practice," Luigi Ferri delves into the critical role of Software Bill of Materials (SBOM) in enhancing software security and building trust. He explains how SB...
29 Okt 20247min
Centralized vs. Decentralized ITSM: Finding the Right Balance for Global Organizations
Welcome Back! In this episode of "The ITSM Practice," Luigi Ferri discusses the merits of centralized and decentralized ITSM models, exploring which might be the best fit based on an organization's si...
22 Okt 20248min
ITIL Insights: Who Does What in World-Class Service Management?
Welcome Back! In this episode of "The ITSM Practice," host Luigi Ferri explores the vital roles and responsibilities within ITIL 4 Service Management, emphasizing the transformation from a reactive to...
15 Okt 20246min
Integrating Security and Service: The Convergence of DevSecOps and ITIL® 4
Welcome back! In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into how DevSecOps, combined with ITIL® 4, enhances security in IT services. We explore the benefits and challe...
8 Okt 20248min
