Enterprise Security 2030: Innovations for a Resilient Framework
In this episode of "The ITSM Practice," host Luigi Ferri explores the future of Enterprise Security, envisioning an ecosystem that not only defends but also anticipates and adapts to threats. Highligh...
17 Dec 20247min
ITIL's Take on Motivation: Boosting Workplace Performance
Join us in this engaging episode of The ITSM Practice Podcast as we delve into workplace motivation with Stefano, a certified ITIL Master and Prince2 Practitioner. Discover the insights of Frederick H...
13 Dec 20248min
Vendor Consolidation vs. Defense in Depth
In this episode of "The ITSM Practice," Luigi Ferri dives into the integration of vendor consolidation with defense in depth in cybersecurity. We explore how consolidating vendors can streamline opera...
10 Dec 20246min
Enhancing Efficiency with ITIL Value Streams
In today's episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the transformative potential of process design within IT and Enterprise Service ...
9 Dec 20248min
The Future of Service Desks: How AI Transforms Customer Support
In this insightful episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of AI in service desks. Discover how AI is redefining the roles of human agents, enhancing effic...
3 Dec 20247min
Security-First IT Projects: Essential Steps for Emerging Organizations
In today's episode of "The ITSM Practice," Luigi Ferri delves into the critical need for integrating security into IT project management from the start. Highlighting the risks for organizations with i...
26 Nov 20246min
Tarun Ramesh Explores Scattered Spider Cloud Attacks
Hello and welcome to The ITSM Practice Podcast! I'm Luigi Ferri, your host. Today, I’m handing over the reins to Tarun Ramesh, a cloud security expert and Software Developer at Dune Security. Have ...
22 Nov 20247min
Top-Down vs. Bottom-Up Approach for Designing ITIL Processes: Which One Fits Your Business?
In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and...
19 Nov 20247min
