Transforming IT Operations: How Observability Improves Security and Performance
In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative power of observability in IT management and security. Discover how leveraging contextual data and dynamic thresholds ...
28 Jan 20255min
Secure System Design: Building Resilient IT Infrastructure
In this episode of "The ITSM Practice," Luigi Ferri delves into constructing IT systems that are inherently secure, robust, and prepared for future cybersecurity challenges. He highlights the importan...
21 Jan 20256min
The Evolving Roles of Project Managers and Process Owners
In today's episode of "The ITSM Practice," Luigi Ferri delves into the evolving roles of Project Managers and Process Owners in the face of increasing business complexities. We explore how these key p...
14 Jan 20256min
Cloud or On-Premises? Decoding Costs and Strategy
In today's episode of "The ITSM Practice," Luigi Ferri dives into the critical IT decision: Cloud vs. On-Premises. Explore the advantages of cloud solutions for flexibility, speed, and compliance, alo...
7 Jan 20257min
Optimizing ITSM with ITIL 4: Understanding Business and Operating Models
In this episode of "The ITSM Practice," Luigi Ferri dives into the intricacies of aligning business and operating models with ITIL 4 practices. Luigi explores the strategic importance of understanding...
31 Dec 20248min
Mastering ITIL Feedback: Transform Your Team's Performance
In this insightful episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the art of giving constructive feedback to help staff grow. Learn the im...
27 Dec 20248min
Top 5 Gaps in Strategy Execution
In today's episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of strategy execution, revealing that only 30% of strategic initiatives are successful. We discuss the signif...
24 Dec 20246min
ITIL Swarming Techniques: Revolutionizing Problem Resolution
In today's episode of The ITSM Practice Podcast, Stefano, an ITIL Master and Prince2 Practitioner, dives into the innovative "Intelligent Swarming" technique, inspired by the cohesive work of honeybee...
20 Dec 20249min
