Digital Identity Evolution: Past, Risks, and Future Insights
In this episode of "The ITSM Practice," Luigi Ferri explores the transformative journey of digital identity from basic usernames and passwords to advanced biometric systems and decentralized blockchai...
25 Mars 20259min
Persistent Challenges in Project Management: Why They Endure
In this thought-provoking episode of "The ITSM Practice," host Luigi Ferri explores the persistent challenges in project management, such as scope creep, stakeholder misalignment, unrealistic deadline...
18 Mars 20258min
ITIL 4 in Action: Crafting Standard Service Models for Success
Join Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. T...
11 Mars 20258min
3 Years of IBM Breach Reports: Key Business Protections
Join Luigi Ferri on "The ITSM Practice" as we delve into the escalating costs and complexities of data breaches from 2022 to 2024, highlighting a record rise to $4.88 million per incident. This episod...
4 Mars 20258min
Halt Repeat Issues: Easy Problem Management
In today's episode of The ITSM Practice, Luigi Ferri delves into Problem Management, a proactive approach aimed at identifying and eradicating the root causes of recurring IT incidents. We explore pra...
25 Feb 20259min
OT Security Simplified: 6 Key Principles for Critical Systems Protection
In today's episode of "The ITSM Practice," Luigi Ferri delves into Operational Technology (OT) Cybersecurity, crucial for protecting vital infrastructure like energy, water, and healthcare. We discuss...
18 Feb 20259min
Protect Your Data How FIM and DLP Work Together to Secure Information
In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we explore crucial data protection technologies: File Integrity Monitoring (FIM) and Data Loss Prevention (DLP). Discover how FIM acts...
11 Feb 20256min
Customer First: Boosting Quality and Profits
In this episode of The ITSM Practice, Luigi Ferri delves into the transformative power of prioritizing customers over products, exploring its profound impact on quality, profitability, and business gr...
4 Feb 20256min
