Are We Really Ready for AI?
In this episode of The ITSM Practice Podcast, Luigi Ferri explores AI readiness for service desks and ITSM in medium-sized organizations. Going beyond tools and automation, the discussion focuses on l...
30 Dec 202510min
How to Build a GRC Framework for Fintech Startups
Learn how to build a solid GRC foundation for fintech growth in the EU. We break down governance, risk management, and compliance essentials to help startups scale, earn investor trust, and meet PSD2,...
23 Dec 202510min
BSI Grundschutz: Inside the Technical Measures – Part 2
A deep dive into BSI Grundschutz technical measures, systems, networks, applications, monitoring, and evidence-based security. Learn how to move from compliance to operational resilience and why Germa...
16 Dec 20258min
BSI Grundschutz: The Hidden Gatekeeper - Part 1
BSI Grundschutz is the hidden gatekeeper for U.S. companies entering Germany. This episode breaks down the organizational measures, from ISMS design to governance, staff security, and incident evidenc...
9 Dec 20258min
Without a Service Management Office, ITSM Is Just Theatre
Discover why 70% of ITSM initiatives fail and how a strategic Service Management Office (SMO) transforms ITIL from theory into business value. Learn the six-step SMO blueprint, key metrics, and pitfal...
2 Dec 202510min
From Cost to Value: Financial Modelling for ITIL Services
In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Financial Modelling for ITIL-based services — the key to shifting IT from a cost center to a value creator. Learn how Activity-Base...
25 Nov 20259min
Trust vs Tech: Why Regional Banks Are Falling Behind
Regional banks face extinction if they don’t evolve. In this episode, Luigi Ferri explains how AI, automation, and customer-driven innovation are redefining digital banking. Learn from Luigi Ferri why...
18 Nov 20257min
BSI C5 vs NIST 800-53: Smart Compliance for Banks
In this episode, Luigi Ferri compares two pillars of cloud security compliance: BSI C5 (Germany) and NIST SP 800-53 (USA). Discover how global banks can harmonize compliance, cut costs, and focus on r...
11 Nov 20257min
