What Is the AICM Framework for AI Compliance?
AI is transforming banking, but so are the rules. In this episode, Luigi Ferri explores how the Artificial Intelligence Control Matrix (AICM) helps financial institutions navigate complex compliance f...
4 Nov 20259min
Process Mining in ITSM: Hidden Workflows Revealed
Discover how Luigi Ferri explains how Process Mining in ITSM transforms service delivery by revealing real workflows hidden behind your dashboards. Learn how to eliminate bottlenecks, prevent SLA brea...
28 Okt 20259min
How to Build IT Accountability with SoD (ISO 27001 Control 5.3)
In this episode of The ITSM Practice, Luigi Ferri explores ISO/IEC 27001:2022 Control 5.3 – Segregation of Duties (SoD). Learn how to reduce risk, design accountability, and strengthen your ISMS with ...
21 Okt 202510min
The VMO in ITIL 4: Aligning Work with Strategy and Value
The Value Management Office: Moving from Work to Worth. Is your IT team busy… but not sure if it’s delivering real value? In this episode, we uncover how a Value Management Office (VMO) helps organiza...
14 Okt 20259min
ISO 31000: Building Risk-Aware Culture Through Smarter Decisions
Discover how ISO 31000 transforms risk from a compliance task into a shared decision-making mindset. In just 8 minutes, learn how to embed risk-aware thinking across IT, business continuity, cybersecu...
7 Okt 202510min
Align BIAN and ITIL 4 for Capability-Based IT Governance
Discover how to align BIAN Service Domains with ITIL 4's Service Value System to transform your static CMDB into a dynamic capability governance model. Learn how to drive business value, enable compos...
30 Sep 20259min
No IT Security without Service Management: Integration Strategies for Resilience
In Part 2 of this essential discussion, we move from theory to practice. You’ll learn how to integrate security into service management using frameworks like ITIL, practical change controls, and unifi...
23 Sep 202515min
IT Security Needs Service Management: Exploring the Interdependence
In Part 1 of this powerful two-part series, we break down the foundational link between IT Security and IT Service Management (ITSM). You'll discover how service management processes such as incident ...
16 Sep 202516min
