How to Measure Cybersecurity Effectiveness: KPIs, KRIs, and Business Impact
Struggling to prove the value of your cybersecurity efforts? In this episode of The ITSM Practice, Luigi Ferri shows how to turn cybersecurity metrics into business assets. Learn why measuring outcome...
9 Sep 20259min
Securing Agentic AI: Maturity-Based Cybersecurity Strategies
Agentic AI is here, learning, deciding, and acting without human approval. But is your organization mature enough to secure it? In this episode, we explore how to align AI autonomy with tailored secur...
2 Sep 20259min
How to Reduce Call Center Costs Without Losing Customer Trust
Discover how to reduce call center costs without damaging customer trust. In this episode of The ITSM Practice, Luigi Ferri shares strategic insights on balancing automation, training, remote work, an...
26 Aug 20259min
Who Really Defines Project Success? It’s Not the Metrics
A project that met every milestone, but left users unchanged. In this episode, we reveal why real success isn’t measured by delivery but by perception. Discover how top project leaders manage meaning,...
19 Aug 20258min
ITIL 4 and Value Stream Mapping: A Smarter Way to Deliver ITSM Value
Discover why shifting from traditional process maps to value stream mapping transforms ITSM. Luigi Ferri explains how VSM breaks silos, aligns IT with business value, and improves service visibility. ...
12 Aug 20259min
Preparing for Post-Quantum Security
Discover why post-quantum cryptography is urgent for regulated industries. Learn how to protect long-term data, start cryptographic inventory, and align with evolving national strategies. This episode...
5 Aug 20258min
Security Strategy vs Strategic Plan: What’s the Difference?
Confusing a security strategy with a strategic plan leads to failure. In this episode, Luigi Ferri breaks down the core differences, revealing seven pillars of a winning security strategy, from govern...
29 Juli 20259min
Agentic AI: The Future of ITSM
Agentic AI is redefining IT Service Management with autonomous decision-making, intelligent workflow orchestration, and continuous learning. In this episode, we explore how AI transforms service desks...
22 Juli 202510min
