Episode 13 - Why do so many people say ‘no’ to retailer loyalty programs?
Welcome Loyal listeners, in today’s episode of the loyalty minute we’re going to be looking at Why so many people say ‘no’ to retailer loyalty programs? In past episodes we discussed why people leave...
12 Dec 20191min
Episode 12 - KPMG Survey of 18000 Consumers
Welcome Loyal listeners, in today’s episode of the loyalty minute we’re going to be looking at the KPMG survey of over 18,000 consumers in 20 countries which explores the nature of customer loyalty an...
5 Dec 20192min
Episode 11 - The Customer Experience
For this and more insights on customer loyalty, be sure to visit theloyaltyminute.com
2 Dec 20191min
Episode 10 - The seven deadly sins of building a loyalty program
Welcome Loyal listeners, in today’s episode of the loyalty minute we’re going to be looking at the seven deadly sins of your loyalty program. Make it easy to find on your site. It should be above t...
15 Nov 20191min
Episode 9 - Effectively integrating an app within your loyalty program
Apps are part of our day-to-day lives, we use them for just about everything on our phones, so it’s no surprise that brands are integrating Apps into their existing loyalty program and vise versa as a...
6 Nov 20191min
Episode 8 - Oracle study - The Loyalty Divide in QSR - Quick Service Restaurants
Welcome Loyal listeners, in today’s episode of the loyalty minute we’re going to be looking at some interesting insights in the loyalty programs of QSRs (Quick Service Restaurants) According to an Ora...
6 Nov 20191min
Episode 7 - Righting a wrong, how American Express fixed the mistake it made with Plenti
The Plenti Coalition Loyalty program launched and shuttered by American Express during the last three years had cost the company a sizable amount of money, but at least they learned from their mistake...
5 Nov 20191min
Episode 6 - Morning Consult Study of 2,200 Internet Users Regarding Brand Loyalty
A recent survey from Morning Consult, which polled 2,202 US internet users, found that some consumers—particularly Gen Z and millennials—are not always ready to commit to just one product. More than h...
11 Okt 20191min
