Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur
Negotiate Anything25 Marras 2025

Feedback Feels Like a Fight? Here’s How to Change That — with Heather MacArthur

In this engaging episode of "Negotiate Anything," host Kwame Christian welcomes back Heather MacArthur to explore the intricacies of giving and receiving effective feedback. Heather, an expert in coaching and consulting with a wealth of experience across various industries, shares her unique insights into how to create a productive feedback dialogue. Listeners will learn about Heather's innovative "above the line" feedback model and how to handle feedback they might initially disagree with. This conversation is a goldmine for anyone looking to refine their negotiation skills and become better communicators within both professional and personal environments. What will be covered: Effective strategies for giving feedback without appear accusatory or confrontational. Techniques for receiving feedback positively and using it to improve interactions. Handling disagreement in feedback to maintain constructive dialogue. What listeners will learn: How to maintain an open mindset and genuine curiosity when giving feedback. The "LEAP" approach to receiving feedback while managing emotional responses. Ways to manage difficult conversations to foster trust, even when disagreements arise. Keywords: negotiation skills, effective feedback, communication strategies, handling difficult conversations, professional development. Connect with Heather MacArthur ⁠Low Man on the Totem Pole Podcast ⁠ ⁠Heather's Forbes Articles⁠ ⁠Follow Heather on LinkedIn⁠

Jaksot(1809)

Why Your Difficult Conversations Keep Failing - With Mónica Guzmán

Why Your Difficult Conversations Keep Failing - With Mónica Guzmán

Mónica Guzmán is a journalist who couldn't even have an honest conversation with her own parents about politics — and she turned that painful personal failure into a methodology that works in boardroo...

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The Pitch That Embarrassed a Negotiation Professor - Patrick Leddin

The Pitch That Embarrassed a Negotiation Professor - Patrick Leddin

Patrick Leddin reveals the negotiation mindset that helped him close a 50/50 book deal with James Patterson — and the one relationship trap that nearly cost him everything. Patrick Leddin is a profes...

9 Huhti 1h 5min

Build Trust First — or Lose the Deal: The Real Way to Win Negotiations

Build Trust First — or Lose the Deal: The Real Way to Win Negotiations

Most people think negotiation is about winning — but what if that mindset is exactly why they keep losing? In this masterclass episode, you’ll hear three expert perspectives that completely reframe h...

8 Huhti 1h 38min

The Truth Detector: An Ex-FBI Agent’s Secrets to Getting People to Reveal the Truth – John R. "Jack" Schafer

The Truth Detector: An Ex-FBI Agent’s Secrets to Getting People to Reveal the Truth – John R. "Jack" Schafer

In this enlightening episode of "Negotiate Anything," host Kwame Christian sits down with expert Jack Schafer to explore the intricate dynamics of deception and how it fits into the broader context of...

7 Huhti 55min

The “Fun Deficit”: Why We Forget How to Enjoy Life as We Succeed

The “Fun Deficit”: Why We Forget How to Enjoy Life as We Succeed

Why do smart, successful people feel trapped in constant busyness? In this episode, Dorie Clark — author of The Long Game — joins Kwame Christian to reveal why thinking long-term feels almost impossi...

6 Huhti 53min

How Personal Pain Impacts Business Performance: Louize Yafai

How Personal Pain Impacts Business Performance: Louize Yafai

When life shatters everything you thought was safe, what do you do next? In this powerful conversation, emotional recovery coach Louize Yafai shares how she rebuilt her life after losing everything — ...

5 Huhti 1h 14min

Wikipedia Founder: AI and the Future of Truth

Wikipedia Founder: AI and the Future of Truth

In this episode, Jimmy Wales, the founder of Wikipedia, joins Kwame Christian to explore one of the biggest challenges of our time: the collapse of trust. From misinformation and social media outrage ...

4 Huhti 58min

Manipulated at Work? The Hidden Cost of Being Too Empathetic

Manipulated at Work? The Hidden Cost of Being Too Empathetic

Gaslighting isn’t just a relationship issue—it happens at work too. In this powerful conversation, psychotherapist and author Farah Harris opens up about her own painful experience with a toxic hire w...

3 Huhti 1h 19min

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