Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience
Behind the Frontline19 Marras 2025

Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience

In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...

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Jaksot(41)

Episode 012 - Express Employment International Leadership Conference

Episode 012 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

11 Kesä 202412min

Episode 013 - Express Employment International Leadership Conference

Episode 013 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

11 Kesä 202416min

Episode 014 - Express Employment International Leadership Conference

Episode 014 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

11 Kesä 202413min

Episode 015 - Express Employment International Leadership Conference

Episode 015 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

11 Kesä 202421min

Episode 005 - What leadership skills do manufacturing supervisors need?

Episode 005 - What leadership skills do manufacturing supervisors need?

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

8 Helmi 202449min

Episode 004 - What is emotional intelligence?

Episode 004 - What is emotional intelligence?

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

19 Tammi 202448min

Episode 003 - Assessments... What do I need to know?

Episode 003 - Assessments... What do I need to know?

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

21 Joulu 202352min

Episode 002 - What is the difference between mentorship and coaching?

Episode 002 - What is the difference between mentorship and coaching?

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

13 Joulu 202337min

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