Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience
Behind the Frontline19 Marras 2025

Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience

In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...

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Jaksot(41)

Episode 025 - Stay interviews and their impact on retention

Episode 025 - Stay interviews and their impact on retention

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplac...

10 Helmi 202541min

Episode 024 - Taking personal accountability and a culture of feedback

Episode 024 - Taking personal accountability and a culture of feedback

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplac...

27 Tammi 202545min

Episode 023 - Best practices for a strong organizational culture

Episode 023 - Best practices for a strong organizational culture

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplac...

22 Marras 202451min

Episode 022 - What is Generational Intelligence in the workplace?

Episode 022 - What is Generational Intelligence in the workplace?

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplac...

4 Marras 20241h 6min

Episode 021 - How do I navigate a difficult conversation at work?

Episode 021 - How do I navigate a difficult conversation at work?

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

3 Syys 202454min

Episode 020 - BelongBoarding: onboarding with the goal of belonging

Episode 020 - BelongBoarding: onboarding with the goal of belonging

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

11 Heinä 20241h 1min

Episode 016 - Express Employment International Leadership Conference

Episode 016 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

11 Kesä 202421min

Episode 017 - Express Employment International Leadership Conference

Episode 017 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

11 Kesä 202413min

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