Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience
Behind the Frontline19 Marras 2025

Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience

In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...

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Jaksot(45)

Episode 045 - What does it take to lead strategically?

Episode 045 - What does it take to lead strategically?

In this episode of Behind the Frontline, Nic Dampier is joined by Dr. Jimmy Nelson, Director of Leadership and Organizational Development at Frontline Training Solutions, for a deeper conversation fol...

31 Elo 56min

Episode 044 - What should we know about Generations in the Workplace?

Episode 044 - What should we know about Generations in the Workplace?

In this episode of Behind the Frontline, Nic Dampier is joined by Paul Stabile, Director of Training and Development at Frontline Training Solutions, for a deeper conversation following the recent web...

23 Heinä 44min

Episode 043 - What is Corporate Social Responsibility?

Episode 043 - What is Corporate Social Responsibility?

In this episode of Behind the Frontline, Nic Dampier is joined by Steve Ramus, Director of Corporate Sustainability, Governance, and Disclosure at H.B. Fuller, and Janis Petrini, Co-Owner and Founder ...

1 Heinä 44min

Episode 042 - Burnout, Boundaries, and Better Leadership

Episode 042 - Burnout, Boundaries, and Better Leadership

In this episode of Behind the Frontline, Nic Dampier is joined by Trina Poston, Senior Organizational Consultant at Frontline Training Solutions, to continue the conversation from the recent webinar, ...

15 Kesä 38min

Episode 041 - Preparing for the Workforce Ahead

Episode 041 - Preparing for the Workforce Ahead

In this episode of Behind the Frontline, Nic Dampier is joined by David Robb and Mike Lee to unpack key insights from their recent webinar, The Workforce Ahead, and what employers need to understand a...

8 Huhti 30min

Episode 040 - Why Most Leaders Get This Wrong

Episode 040 - Why Most Leaders Get This Wrong

In this episode of Behind the Frontline, Nic Dampier sits down with Ryan Williams, Leadership & Team Development Manager at Frontline Training Solutions, to unpack one of the most critical leadership ...

25 Maalis 1h 12min

Episode 039 - Why Team Dynamics Determine Retention.

Episode 039 - Why Team Dynamics Determine Retention.

In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack wha...

28 Helmi 1h

Episode 038 - Coaching That Works: Using Curiosity to Unlock Accountability

Episode 038 - Coaching That Works: Using Curiosity to Unlock Accountability

In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack wha...

29 Tammi 40min

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