Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience
Behind the Frontline19 Marras 2025

Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience

In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...

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Jaksot(41)

Episode 041 - Preparing for the Workforce Ahead

Episode 041 - Preparing for the Workforce Ahead

In this episode of Behind the Frontline, Nic Dampier is joined by David Robb and Mike Lee to unpack key insights from their recent webinar, The Workforce Ahead, and what employers need to understand a...

8 Huhti 30min

Episode 040 - Why Most Leaders Get This Wrong

Episode 040 - Why Most Leaders Get This Wrong

In this episode of Behind the Frontline, Nic Dampier sits down with Ryan Williams, Leadership & Team Development Manager at Frontline Training Solutions, to unpack one of the most critical leadership ...

25 Maalis 1h 12min

Episode 039 - Why Team Dynamics Determine Retention.

Episode 039 - Why Team Dynamics Determine Retention.

In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack wha...

28 Helmi 1h

Episode 038 - Coaching That Works: Using Curiosity to Unlock Accountability

Episode 038 - Coaching That Works: Using Curiosity to Unlock Accountability

In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack wha...

29 Tammi 40min

Episode 037 - Why Motivation Breaks Down at Work (and What To Do About It)

Episode 037 - Why Motivation Breaks Down at Work (and What To Do About It)

In this follow-up conversation to Frontline Training Solutions’ popular webinar on workplace motivation, Nic Dampier sits down with Ryan Williams, Leadership and Team Development Manager at Frontline,...

26 Joulu 202558min

Episode 035 - Spotting Behavioral Red Flags in the Workplace

Episode 035 - Spotting Behavioral Red Flags in the Workplace

In this episode of Behind the Frontline, Nic Dampier sits down with Jason Russell, Founder and President of SEC Protects and former U.S. Secret Service Agent, and Pete Gerkin, Senior Lead Consultant a...

28 Loka 202543min

Episode 034 - Myth or Fact - What makes a good leader?

Episode 034 - Myth or Fact - What makes a good leader?

Welcome to Behind the Frontline, the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions. In this episode...

22 Syys 202550min

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