Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience
Behind the Frontline19 Marras 2025

Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience

In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.” Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture w...

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Jaksot(41)

Episode 018 - Define your company values

Episode 018 - Define your company values

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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Episode 019 - What mental health initiatives should employers consider?

Episode 019 - What mental health initiatives should employers consider?

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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Episode 006 - Express Employment International Leadership Conference

Episode 006 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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Episode 007 - Express Employment International Leadership Conference

Episode 007 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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Episode 008 - Express Employment International Leadership Conference

Episode 008 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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Episode 009 - Express Employment International Leadership Conference

Episode 009 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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Episode 010 - Express Employment International Leadership Conference

Episode 010 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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Episode 011 - Express Employment International Leadership Conference

Episode 011 - Express Employment International Leadership Conference

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around ti...

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