SOLUTIONS: How Banks, Data Sharing, and Smart Friction Can Disrupt the Scam Economy

Episode 39: #whatifwecould actually slow the global scam epidemic?

In this episode of Stolen, Erin West speaks with former bank executive and fraud leader Donna Turner about the hard truths behind scam prevention — including why banks can’t solve this alone, how outdated rules are protecting criminals, and what regulators, fintech, telecom, and social platforms need to do next.

This is a candid conversation about incentives, liability, human behavior, and why small, imperfect steps today beat perfect solutions that never arrive.

Stolen is hosted by Erin West, former Santa Clara County prosecutor and founder of Operation Shamrock.

Learn more about Operation Shamrock: operationshamrock.org

Meet Our Sponsors

BioCatch prevents financial crime by recognizing patterns in human behavior, continuously collecting 3,000 anonymized data points – keystroke and mouse activity, touch screen behavior, physical device attributes, and more – as people interact with their digital banking platforms. With these inputs, BioCatch's models reveal patterns that distinguish the criminal from the legitimate.

Scamnetic is a leader in AI-powered scam detection and prevention, protecting individuals, businesses, and financial institutions from digital scams. With solutions like KnowScam and IDeveryone, Scamnetic delivers real-time scam insights, identity verification, and intervention. Restoring trust, reducing losses, and empowering organizations to safeguard customers in an increasingly complex digital world.