68: Rapid Fire Q&A: Loaded Insights on Price Increase, Cancellation Policy, Staff Issues, Burnout, and Scaling Your Business
Talk Tovey To Me24 Heinä 2024

68: Rapid Fire Q&A: Loaded Insights on Price Increase, Cancellation Policy, Staff Issues, Burnout, and Scaling Your Business

This Week’s Struggles and Wins:

Hey everyone, it's been a week of highs and lows for us. Jess opened up about her recent struggles with executive functioning, feeling like tasks that should be simple have become daunting. She’s taking steps to address this by working with her gut specialist and exploring ADHD medication. It’s all about finding what works best and being open to change.

Meg shared a major win – completing a big Asana automation project with the help of an elite freelancer from Ghana. It’s been a journey, but seeing it all come together is incredibly satisfying. She’s now gearing up for the next phase of automation for her mentorship inquiries.

Fraudulent Charges Nightmare:

In a frustrating turn of events, Jess also shared a troubling experience with fraudulent charges from a client who completed her courses and then claimed the charges were fraudulent. It’s been a long battle to get the money back, highlighting the challenges of running an online business. Despite the setbacks, she’s determined to keep moving forward and not let this setback diminish her passion for helping others.

Celebrating Milestones:

On a brighter note, Jess celebrated Emily’s two-year work anniversary with a surprise visit for a brow treatment. Seeing Emily’s growth over the past two years has been inspiring, and Jess is excited to continue supporting her team.

Business Talk – Rapid Fire Q&A:

We wrapped up this episode with a rapid-fire Q&A session, tackling listener questions about price increases, handling cancellations, dealing with staff, managing burnout, and scaling a business. Here are a few key takeaways:

  • Price Increases: Stay confident in your value, communicate clearly, and ensure your services reflect the price you charge.
  • Cancellation Policies: Be firm but fair, and always communicate your policies upfront.
  • Hiring After Being Burnt: Take your time to find the right fit, learn from past experiences, and focus on creating a positive onboarding process.
  • Scaling Without Staff: Explore online business models and one-to-many approaches to maximize your reach and efficiency.

Gratitude Corner:

We ended on a positive note, sharing what we’re grateful for this week. Meg is thankful for the flexibility of digital work, which helped her stay productive even without her laptop. Jess is feeling especially connected with her relationship and grateful for the heartfelt messages from her mentorship clients, reminding her of the impact she’s making.

Timestamps:

00:00 Welcome

00:29 Struggles with ADHD Tendencies

03:04 Business Automation Success

06:55 Fraudulent Charges Nightmare

13:50 Celebrating Work Anniversaries

15:22 Breathwork Immersion Experience

19:09 Funny Hotel Stories

27:05 Rapid Fire Q&A Introduction

28:50 Handling Industry Competition

30:57 Managing Maternity Leave as a Solo Entrepreneur

33:00 Implementing Price Increases

36:45 Enforcing Cancellation Policies

42:04 Recovering from Staff Issues

45:13 Dealing with Expectations and Shit Weeks

49:27 Scaling Your Business Without Staff

50:01 Gratitude and Reflections

💪🏽 At MGTVY Coaching, we understand that achieving your goal body is a science, but getting there is a behaviour. That’s why we aren't just another training program and nutrition plan - We are here to educate and empower you to unf$%k your relationship with food, build body confidence, and create a flexible routine & lifestyle that facilitates SUSTAINABLE results.

Book your FREE consultation call with Meg today → ⁠https://www.megtovey.com/

💄🔓 Unlock your beauty business’s full potential with bespoke strategies, accountability and tailored guidance to scale your success.

Book your FREE discovery call with Jessica today → ⁠https://www.houseofbrows.com.au/pages/lets-chat-about-hb-academy

Connect with Us!

Podcast Instagram: ⁠https://www.instagram.com/talktoveytomepod/

Meg’s Instagram: ⁠https://www.instagram.com/megantovey/⁠

Jess’s Instagram: ⁠https://www.instagram.com/houseofbrows__/

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