370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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475: How to thrive as a new generation executive (with Emily Bermes)

475: How to thrive as a new generation executive (with Emily Bermes)

Welcome to an episode with CEO and executive coach, Emily Bermes. Get Emily's book here: " data-userid="751940007443001344" data-orgid="751940008097312768">https://amzn.to/3B2vZXD  In this episode, Em...

25 Touko 202236min

474: Avoiding the strategy echo chamber (Strategy Skills classics)

474: Avoiding the strategy echo chamber (Strategy Skills classics)

For this episode, let's revisit one of Strategy Skills classics where we discuss why you should avoid the strategy echo chamber. Enjoying our podcast? Get access to sample advanced training episodes h...

23 Touko 202214min

473: What makes it a transformation study? (Strategy Skills classics)

473: What makes it a transformation study? (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills where we discuss what makes a study a "transformation study" and how to determine if an organization is going through a transform...

18 Touko 202221min

472: How to complete logical case studies? (Strategy Skills classics)

472: How to complete logical case studies? (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills where we discuss how to complete logical case studies. Enjoying our podcast? Get access to sample advanced training episodes here...

16 Touko 20228min

471: Three career path options for consulting partners (Strategy Skills classics)

471: Three career path options for consulting partners (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills where we discuss the 3 career path options that consultants face once they become partners. We discuss each career path and what ...

11 Touko 202213min

470: When should you not brand yourself ex McKinsey (Strategy Skills classics)

470: When should you not brand yourself ex McKinsey (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills where we talk about one of the issues that we deal with at Firmsconsulting and which many ex employees of major consulting firms ...

9 Touko 202210min

469: Great management consultants are artists (Strategy Skills classics)

469: Great management consultants are artists (Strategy Skills classics)

How do you become an outstanding management consultant? Should you excel at analysis? Should you master problem-solving? Should you become the world's most gifted communicator? You could master all of...

4 Touko 202223min

468: Tesla's strategy. Co-hosted by Bill Matassoni (Strategy Skills classics)

468: Tesla's strategy. Co-hosted by Bill Matassoni (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills with Bill Matassoni, where we discussed a topic about Tesla's strategy. Every now and then, someone comes along and makes the sub...

2 Touko 202233min

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