Get Out of Wrap - Contact Centre Chat

This is a milestone episode of Get Out of Wrap – and a meaningful one.For episode 250, I’m joined by Niki Ignatiou and Julia Rosell Jackson from ActionAid, an international charity working alongside w...

23 Tammi 30min

I sat down with my good friend Sham Aziz to talk about something that feels uncomfortable but necessary. - Flags on lampposts.- Protests outside hotels.- Intimidation & Fear dressed up as patriotism.B...

9 Tammi 45min

A bit of a different episode this week, this time it was me as the guest and the host was Rob Wilkinson of CX Today and all round awesome human.In this CX Today interview, I explain why the role of Te...

26 Joulu 202532min

This Christmas special episode of Get Out of Wrap is a moment to pause, reflect, and reconnect.I bring together voices from across the contact centre and CX community to look back on 2025, share hones...

19 Joulu 202538min

This episode of Get Out of Wrap brings you an energy-filled, funny, honest and inspiring conversation with Cally Heads, a standout leader who has risen through the ranks of the contact centre world by...

12 Joulu 202546min

The frontline has spoken — and the results are eye-opening.In this episode, Martin is joined by Ed Creasey, VP of Solution Engineering at Calabrio, to break down the newly released Voice of the Agent ...

28 Marras 202549min

One of my favourite types of episodes, getting to speak directly with the people who make contact centres what they are.In this episode, I sat down with a brilliant group of agents from SSCL Sopra Ste...

14 Marras 20251h 9min

In this episode, Martin talks to Dan Schlenzig, who leads the CX Sales team at Cisco across 22 countries. Dan shares his journey from helpdesk beginnings to managing international teams and gives a fa...

7 Marras 202536min