#261 - Don't kick the hive with Jamie Corbett
In this episode I sat down with Jamie Corbett, Head of Operations at Advantis Credit, for a conversation that's as honest as it is inspiring. Jamie's story starts on the building sites, a plumber by t...
8 Touko 52min
#260 - Where is the AI bandwagon heading ? With Lee Houghton
Martin sits down with Lee Houghton, the UK's National Coach of the Year and founder of Get Knowledge, for a wide-ranging, honest conversation about artificial intelligence and what it's doing to us as...
1 Touko 41min
#259 - R.E.N the AI coach in the room - fixing burnout before it's too late. With Maria McCann & Kathryn Simons-Porter
What if every contact centre agent and team leader had access to an on-demand AI coach — right in the moment they needed it most?In this episode of Get Out of Wrap, Martin is joined by Kathryn Simons-...
24 Huhti 43min
#258 Introducing a new contact centre podcast - 'ASA - Average Speed of Answer' by Barry Cooper
In this episode, Martin is joined by Barry Cooper — Head of Conversions at Smart Currency Exchange, long-time member of the contact centre community, and all-round legend of the Team Leader Community....
3 Huhti 32min
#257 - Lisa Dolan - Happy employees = Better business
What does it really take to build a workplace where people thrive? Lisa Dolan, Regional VP of Employee Experience at Teleperformance, has spent over a decade proving that happy employees aren't just a...
27 Maalis 50min
#256 - Is Voice dying ? the data says not. ft. Steve Morrell of Contact Babel
Is Voice Dying? The Data Says Not. ft. Steve Morrell of Contact BabelIn this episode, Martin is joined by Steve Morrell, founder of Contact Babel and author of the UK Contact Centre Decision Makers' G...
20 Maalis 53min
#255 - Boost are in & Team Leaders are centre stage !
Boost are in and Team Leaders are centre stage.In this GOOW TV special, Martin announces Boost as the official in-person training partner of The Team Leader Community.But the real focus? The future of...
26 Helmi 47min
#254 - National Coach of the Year - Lee Houghton
Lee Houghton didn’t think he would win.He didn’t hype it up.He didn’t tell many people.He protected himself from disappointment.And then he was crowned National Coach of the Year.In this episode, Lee ...
20 Helmi 49min
