#242 - Sam Sanford - Writer & Performer of 'I Love my Job*'
In this episode of Get Out of Wrap, Martin talks with Sam Sanford — writer, performer and former contact centre worker — whose acclaimed interactive show I Love My Job (with an asterisk!) shines a spo...
31 Loka 202553min
#241 - Lewis Parkin of Alvaria
At just 20 years old, Lewis Parkin is proving that age is no barrier to impact in the contact centre world.Starting out at Alvaria in an entry-level role, Lewis quickly showed his initiative — creatin...
24 Loka 202534min
#240 - Garry Beattie, Head of Sales at Betr Outsourcing
From knocking on doors in the rain to leading one of Glasgow’s most energetic sales operations, Garry Beattie has lived the full contact-centre journey.In this episode, Garry shares:His early lessons ...
17 Loka 202547min
#239 - Danny Wareham - author of Constellations
A New Way to Lead: Danny Wareham on “Constellations” and Culture as the True Leader.In this episode of Get Out of Wrap, Martin Teasdale sits down with Danny Wareham, author of Constellations and found...
15 Loka 202545min
#238 - Olly Hobson - a young business owner making a mark !
In this episode of Get Out of Wrap, I sit down with Olly Hobson, co-founder of Cloudax, to hear how he’s making waves in the world of AI-powered voice technology — all before the age of 25.Olly shares...
10 Loka 202526min
#237 – Phil Jude of Alvaria on Proactive Customer Contact
In this episode of Get Out of Wrap, host Martin Teasdale speaks with Phil Jude, Senior Director at Alvaria, about how outbound has transformed into proactive customer contact — and why it’s becoming c...
3 Loka 202542min
#236 - Get Out of Wrap TV - 23rd September
On your LinkedIn Live Contact Centre show we talked about hybrid working and whether its helping or hurting your culture.We also shared the first stats from the State of Contact Centre Technology surv...
24 Syys 202535min
#235 - the legend that is Chris Rainsforth is back
Chris Rainsforth is back on Get Out of Wrap!In this wide-ranging chat, Martin and Chris explore:The Forum’s Raising Standards conference and collaborative problem-solvingWhy their awards programme is ...
19 Syys 202546min
