Pro Salesforce3 Des 2024

Pro Salesforce, Season 2, Episode 3: How to Customize the Default Knowledge Base in Experience Cloud

In this podcast episode, Sergii Romashov, an Admin Team Lead and a Salesforce Consultant at Synebo and a podcast host, discusses how and why to customize a Salesforce Knowledge Base in Experience Cloud with Yana Pushkar, a Head of Delivery Department at Synebo.

✅The podcast focuses on the business value Knowledge Base can bring to business, emphasizing the limitations of default Knowledge Baes and the customization potential. Additionally, Sergii and Yana share Salesforce Knowledge Baes customization success stories, team composition required for customization, and common challenges that may arise during the customization process.

👉This podcast is created to network with tech and design leaders. Let’s connect on LinkedIn:

🎙 Sergii Romashov, Admin Team Lead, a Salesforce Consultant at Synebo, and a podcast host. A dedicated professional who loves sharing his expertise in the Salesforce ecosystem /

https://www.linkedin.com/in/sergii-romashov-69b7871a3/

🎙 Yana Pushkar, a Dead of Delivery Department at Synebo. She oversees the technical delivery of projects to customers, monitoring performance and managing risks / https://www.linkedin.com/in/yana-chekan-24b18811a/?originalSubdomain=ua

Synebo is a certified Salesforce development partner and a Salesforce PDO. We have 9+ years of experience, 160+ Salesforce specialists on the team, and 255+ Salesforce certifications in-house. / https://www.linkedin.com/company/synebo/

👉You can also access our podcasts via:

Synebo official website / https://www.synebo.io/podcasts/

Apple Podcasts / https://podcasts.apple.com/us/podcast/pro-salesforce/id1678570650

Thanks for listening!

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Episoder(25)

Pro Salesforce, Season 2, Episode 9: When Should Businesses Consider Experience Cloud?

In this podcast episode, Sergii Romashov, a Salesforce Consultant at Synebo, sits down with Yana Tolmachenko, a Project Manager at Synebo, to explore the role of Salesforce Experience Cloud and its im...

12 Mar 202539min

Pro Salesforce, Season 2, Episode 8: Solution Models in Salesforce Projects

In this podcast episode, Sergii Romashov, a Salesforce Consultant at Synebo, meets with Sergiy Lemeshko, a Salesforce Consultant, to discuss the importance of solution design in Salesforce projects an...

19 Feb 202558min

Pro Salesforce, Season 2, Episode 7: Security in Salesforce: Bridging Leadership and Technical Teams

Pro Salesforce, Season 2, Episode 7: Security in Salesforce: Bridging Leadership and Technical TeamsIn this podcast episode, Sergii Romashov, a Salesforce Consultant at Synebo, and a podcast host, dis...

12 Feb 202550min

Pro Salesforce, Season 2, Episode 6: Salesforce Scratch Orgs for Development Teams

In this podcast episode, Sergii Romashov, an Admin Team Lead, a Salesforce Consultant at Synebo, and a podcast host, discusses the importance and applications of Scratch Orgs, for Salesforce environme...

21 Jan 202526min

Pro Salesforce, Season 2, Episode 5: SF Implementation for Large Сompanies. Process Over Technology

In this podcast episode, Sergii Romashov, an Admin Team Lead, a Salesforce Consultant at Synebo, and a podcast host, discusses the importance, intricacies, processes, and challenges of implementing Sa...

7 Jan 202532min

Pro Salesforce, Season 2, Episode 4: Salesforce Implementation for Small and Medium-Sized Businesses (SMBs)

In this podcast episode, Sergii Romashov, an Admin Team Lead and a Salesforce Consultant at Synebo, and a podcast host, discusses the intricacies, technicalities, and challenges of Salesforce implemen...

17 Des 20241h

Pro Salesforce, Season 2, Episode 2: The Role of Account Manager in Service Business

In this podcast episode, Sergii Romashov, an Admin Team Lead and a Salesforce Consultant at Synebo and a podcast host, discusses the role of Account Manager in service business with Varvara Avotynsh, ...

19 Nov 202425min