HR Coffee Time28 Jul 2023

095 | How to build trust in a hybrid world through brilliant emails, with Kim Arnold

As remote and hybrid working have become the new norm, it can be a real challenge to build trust and connections amongst our colleagues. Email has become more critical than ever before, now there aren’t the same opportunities for sharing communication in-person.

In this episode of HR Coffee Time, Kim Arnold returns for her second appearance on the show. She shares invaluable on writing impactful emails, to create stronger bonds and trust throughout your organisation. And just as importantly, she explains when not to use email (and what to do instead), so people don’t feel bombarded or overwhelmed.

Whether you have an internal comms team, or you handle all the People communications yourself, Kim’s brilliant email practices will empower you to make a positive impact in your role as a People Professional.

Some of the many things Kim covers in the episode are:

· We’re being judged far more on the content of our email now that we have fewer physical interactions with our colleagues.

· Putting some of our personality into our emails can create much stronger bonds.

· Common email mistakes to avoid, so you don’t erode trust.

· Leveraging copywriting tips, including Andy Maslen’s ‘KFC’ framework.

· How to overcome writer's block and tackle the blank page in front of you.

· Tackling email overwhelm for yourself and your organisation.

· The benefits of creating an ‘email playbook’.

Useful Links

Connect with Fay on LinkedIn
Fay’s website: Bright Sky Career Coaching
Connect with Kim on LinkedIn
Kim Arnold’s website

Book Recommendations

(Disclosure: the book links are affiliate links which means that Fay will receive a small commission from Amazon if you make a purchase through them)

Kim’s book: ‘Email Attraction: Get what you want every time you hit send’
Kim’s book recommendation: ‘Never Split the Difference: Negotiating as if your life depended on it’ by Chris Voss
Kim’s book recommendation from when she was last on the show: ‘Can I Change Your Mind?: The Craft & Art of Persuasive Writing’ by Lindsay Camp

Other Relevant HR Coffee Time Episodes

Episode 32: How to write work emails that get results, with Kim Arnold
Episode 67: How to get on top of email overwhelm when you’re in a busy HR role
Episode 76: HR insider tips on how to create an amazing remote working culture

Rate and Review the Podcast

If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.

Enjoyed This Episode? Don't Miss the Next One!

Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.

How Fay & Bright Sky Career Coaching Can Help You

If you’ve been enjoying the podcast & would like some support from Fay or her colleagues at Bright Sky, take a look at all their services detailed on the Bright Sky Career Coaching website.

Mentioned in this episode:

Kara Connect - Help When It's Needed Most

Menopause, grief, ADHD, relationship breakdown... Every day, employees dealing with these situations are turned away by their EAP because they didn't qualify for counselling. When someone finally asks for help, they deserve better. Visit Kara Connect, where no employee is ever turned away.

Kara Connect

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(173)

172 | HR and AI: How One Company Helped Employees Embrace AI (with Laura Maffucci)

Laura Maffucci has played a key role in helping her organisation embrace AI. The surprising part? She doesn't actually like AI.In this episode of HR Coffee Time, Laura, Head of HR at G-P, shares her h...

5 Jun 31min

171: How to Build Trust & Get Buy-In Through Brilliant Employee Communication (with Nik Nawaaz)

You can design the best HR strategy, introduce brilliant benefits, or roll out an important change - but if people do not understand it, engage with it, or take action, none of it matters.That is why ...

22 Mai 34min

170: 4 Ways to Stay Focused At Work and Handle Interruptions

Are constant interruptions at work stopping you from getting through your most important tasks?If you work in HR or a People role, you’ll know how quickly your day can be taken over by “have you got a...

8 Mai 16min

169 | A Brilliant Example of What ‘Being Strategic’ in HR Actually Looks Like (with Harriet Mewis)

Have you wondered what ‘being strategic’ actually looks like? In this episode, you’ll hear a real, step-by-step example of what being strategic can look like in your day-to-day work.Host, Fay Wallis, ...

24 Apr 38min

168 | The 5 Things That Will Help You Become a Successful HR Director

If you’ve been working hard in your HR career but still feel unsure what will truly help you step up into an HR Director role (or have more impact in the one you’re already in), this episode is for yo...

10 Apr 13min

167 | The Weird Confidence Trick That Actually Works

Is there something at work you know you’re capable of… but in the moment, your nerves take over?Whether it’s speaking up in a meeting, handling a difficult conversation, or stepping into a high-pressu...

27 Mar 13min

166 | The Biggest HR Strategy Mistake – And How to Fix It (with Dean Corbett)

Could you be making the biggest HR strategy mistake without realising it?Creating an HR or People strategy can feel overwhelming - especially when many HR professionals are expected to do it without e...

13 Mar 35min

165 | What Being “Commercial” Really Means & How to Get Better at It (with Jo Bailey)

Struggling to feel confident when Finance conversations come up at work? Been told you need to be "more commercial" but not sure what that actually means? In this practical episode, Commercial HR Coac...

27 Feb 35min