AOTC EP 35 - Working With Salesforce Marketing Cloud – A Solution Architect’s Point Of View
In this episode, we’ll talk to one of Gerent’s solution architects to learn how he works with Salesforce Marketing Cloud, adapting it to create implementations that give our customers the solutions t...
24 Sep 202112min
AOTC EP 34 - How Digital and Lean Combined Can Help Manufacturers Respond Fast To Changes In Demand
By the time digital technology ushered in Industry 4.0 at the start of the century, lean thinking was a highly mature and proven approach. But history has taught us over and over that when something n...
31 Aug 202126min
AOTC EP 33 - How To Build The Best Quality-Driven Admissions Departments
Nearly 20 million American students were registered in college or university in the fall of 2020. All of them went through some sort of process to get there, meaning that the schools they applied to,...
13 Aug 202126min
AOTC EP 30 - Insurance Carriers: Here’s How To Successfully Implement A Digital Roadmap
What does customer service mean today? It means being proactive and reaching out to the customer. It means making it easy for the customer to do business with you. The insurance industry has not been ...
13 Aug 202129min
AOTC EP 32 - Health Cloud Builds A New Patient Experience
Many industries have benefited from the rapidly growing movement to digitalize over the past half dozen years or so. Wherever you look, there is an ever increasing level of IT and operational technolo...
20 Jul 202121min
AOTC EP 27 - A Story Of Survival In The Travel Industry
On March 15th, 2020 – the Ides of March – the management team at Florida Tours.com, a large transportation company in Miami, began to shut down its operations in the early days of the global pandemic....
9 Jul 202121min
AOTC EP 29 - Why Educational Companies Must Deliver On Their Brand Promise And How They Can Do It
In a world where the customer is more important than ever and competition is greater than ever, a company’s brand promise is everything. It goes to reputation, customer retention, product value and, u...
7 Jul 202126min
AOTC EP 31 - The Silver Tsunami: Manufacturing Is At A Labor Crossroads
The manufacturing industry in the US is in the midst of a silver tsunami: aging workers who are retiring at the rate of 10 thousand a DAY, a rate projected to continue until 2030. The industry employs...
28 Jun 202126min
