Regulatory risks in providing coronavirus-based payment deferrals
The coronavirus outbreak has resulted in an economic recession spurred by shelter-in-place orders that have shuttered doors for nonessential businesses, including most car dealerships. During a compli...
15 Apr 202034min
Filling the gap in servicing, collections with data-driven technology
During the past ten years, lenders have focused on improving data-driven technology on the origination side, yet that same technology hasn’t been as actively applied to the servicing and collections s...
26 Feb 20209min
Measuring and mitigating fraud risk
As auto lenders look to technology to scale and grow their businesses, the susceptibility to fraud grows. Technology can help lenders catch fraud, and detection can be achieved at a greater scale with...
28 Jan 202019min
PenFed outlines strategies for perfecting the digital customer journey
When it comes to customer service, auto lenders are constantly being compared with companies like Amazon that deliver an easy-to-use — digital — customer service experience. Today, consumers expect th...
19 Des 201916min
Creating a personalized approach to customer communication
Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chat are quickly gaining popularity as channels of choice among customers seeking suppor...
17 Des 201926min
Innovative uses for AI in auto finance
The term artificial intelligence has been around for decades, and recently the technology has become a part of the auto finance industry — infiltrating lenders’ underwriting processes, loan payments, ...
18 Nov 201916min
Episode 23: Veros Credit outlines steps to prepare for CFPB's revised debt collection rule
While the Consumer Financial Protection Bureau mulls industry feedback on its proposed amendments to the Fair Debt Collection Practices Act, lenders should be proactive in their compliance strategies ...
1 Okt 201924min
Episode 22: Looking Beyond the Traditional Credit Score
Emerging financier Lendbuzz is using learning algorithms to tap into a population of 45 million potential auto loan customers. Rather than rely on traditional credit scores, Lendbuzz analyzes educatio...
19 Aug 201915min
