Episode 21: Social Media Do’s and Don’ts in Auto Finance
Engaging with prospective and existing customers through social media is becoming a topic of increasing interest in the auto finance industry, but many questions remain when it comes to how — and in w...
16 Jul 201913min
Episode 20: Building and Retaining Customer Loyalty in the Digital Age
Technology is playing a more prominent role in auto financing as car buyers increasingly look for lenders to provide digital options for communication and payment. Today, customers expect content to r...
27 Jun 201922min
Episode 19: Sharpening Decisions With Alternative Data
Auto lenders are increasingly relying on nontraditional data as they hone underwriting to gain a competitive edge. Alternative data can open the door to unbanked and under-banked consumers, enabling l...
30 Mai 201924min
Episode 18: Information Security Questions Every Lender Should Answer
Stiffer regulatory oversight of information protection practices has spurred lenders to reevaluate the way they collect and use personally identifiable consumer data. In this episode of The Roadmap, A...
6 Mai 201948min
Episode 17: Chase Exec Outlines the Intersection Between Women, Marketing, and Auto Finance
Successful marketing hinges on knowing what consumers want — and part of that is knowing who your customers are. In this episode of The Roadmap, Auto Finance Excellence talks with Chase Auto's Chief M...
24 Apr 201920min
Episode 16: How Lenders Can Take Advantage of Mobility as a Service
The carshare and rideshare markets are gaining traction, and financiers must adapt their strategies or risk getting left behind. In this episode of The Roadmap, Auto Finance Excellence talks with Bria...
28 Feb 201928min
Episode 15: CU Direct Offers Tips for Origination Growth Despite Looming Economic Downturn
Though credit unions have thrived in the current auto finance market, CU Direct is warning the 1,100 lenders on its platform to remain cautious as near-term macroeconomic factors -- like rising intere...
3 Des 20185min
Episode 14: Ally Exec Outlines How Lenders Can Navigate the Challenges of Unintentional Bias
Though regulators have relaxed discriminatory lending rules, auto lenders are stepping up diversity education. Ally Financial, for one, is bolstering training efforts to reduce unintentional snap judg...
18 Sep 201812min
