Brilliant Commerce

Brilliant Commerce

Unfiltered conversations with operators behind iconic commerce brands, hosted by Chord Commerce CEO Bryan Mahoney, about what actually makes their tech, teams, and customer relationships work.

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Episoder(31)

How ad platforms shifted from buying audiences to buying outcomes

How ad platforms shifted from buying audiences to buying outcomes

Meta's algorithm started rewarding new creative volume, and the industry treated it as a race to publish more. Vincent Bourzeix, Founder and CEO of Superbolt, saw the problem coming.Vincent walks Brya...

26 Aug 45min

Why over-personalizing your site dilutes your brand story

Why over-personalizing your site dilutes your brand story

With nearly two decades in e-commerce and stints at Victoria's Secret, Bed Bath & Beyond, The Children's Place, and Foot Locker, Laurie Falletta brought something most e-commerce leaders don't have wh...

12 Aug 38min

Why unit economics decide how fast Bloom & Wild can expand into new gifts

Why unit economics decide how fast Bloom & Wild can expand into new gifts

Charlotte Langley built Bloom & Wild's retention engine by paying close attention to complaints too small to register as data, like customers who wanted out of Mother's Day marketing entirely.She tell...

29 Jul 41min

From 1% to 11% brand awareness: how WeCook built a brand worth caring about

From 1% to 11% brand awareness: how WeCook built a brand worth caring about

What does it actually take to build a brand that earns permission to expand into retail, land cultural partnerships, and grow aided awareness from 1% to 11%? Matthew Morein, Senior Director of Brand a...

13 Jul 40min

How Summersalt built a swimwear brand from 10,000 body scans

How Summersalt built a swimwear brand from 10,000 body scans

Summersalt launched from a data set most brands would never attempt to build. The team scanned 10,000 women, made a swimsuit for each, and collected detailed feedback on fit. That pattern library stil...

1 Jul 38min

Category creation is hard: building Hairstory into retail from zero

Category creation is hard: building Hairstory into retail from zero

Dina Rosenbloom didn't join Hairstory to maintain a brand. She joined to rebuild one and get it to retail. As CEO of a 10-year-old company built on a product that asks customers to stop shampooing, sh...

17 Jun 42min

Why Brian Berger wishes he'd gone wholesale from day one

Why Brian Berger wishes he'd gone wholesale from day one

Brian Berger came into consumer from a consumer internet background, and that combination is exactly why Mack Weldon was built the way it was: a brand with a direct customer relationship at its core, ...

3 Jun 42min

The brand value equation: why your pricing problem is actually a value problem

The brand value equation: why your pricing problem is actually a value problem

What separates brand builders who last from those who chase performance forever? Doug Zarkin has spent three decades answering that question across franchise, retail, and direct selling, and his frame...

20 Mai 29min

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