Brilliant Commerce

Brilliant Commerce

Unfiltered conversations with operators behind iconic commerce brands, hosted by Chord Commerce CEO Bryan Mahoney, about what actually makes their tech, teams, and customer relationships work.

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Episoder(27)

How Summersalt built a swimwear brand from 10,000 body scans

How Summersalt built a swimwear brand from 10,000 body scans

Summersalt launched from a data set most brands would never attempt to build. The team scanned 10,000 women, made a swimsuit for each, and collected detailed feedback on fit. That pattern library stil...

1 Jul 38min

Category creation is hard: building Hairstory into retail from zero

Category creation is hard: building Hairstory into retail from zero

Dina Rosenbloom didn't join Hairstory to maintain a brand. She joined to rebuild one and get it to retail. As CEO of a 10-year-old company built on a product that asks customers to stop shampooing, sh...

17 Jun 42min

Why Brian Berger wishes he'd gone wholesale from day one

Why Brian Berger wishes he'd gone wholesale from day one

Brian Berger came into consumer from a consumer internet background, and that combination is exactly why Mack Weldon was built the way it was: a brand with a direct customer relationship at its core, ...

3 Jun 42min

The brand value equation: why your pricing problem is actually a value problem

The brand value equation: why your pricing problem is actually a value problem

What separates brand builders who last from those who chase performance forever? Doug Zarkin has spent three decades answering that question across franchise, retail, and direct selling, and his frame...

20 Mai 29min

The Secret Behind True Botanicals' 50% Retention Rate

The Secret Behind True Botanicals' 50% Retention Rate

Nearly 50% retention in a category where most brands are lucky to hit half that. That number, which Mila Mendez doesn't deny is in the ballpark, is the clearest signal that True Botanicals has figured...

6 Mai 37min

 Why Marine Layer Thinks Agentic Commerce Is Just the New SEO

Why Marine Layer Thinks Agentic Commerce Is Just the New SEO

Michael Natenshon built Marine Layer starting from a single T-shirt he could not replace, spent a year and a half developing custom fabric from scratch, and then opened a pop-up shop purely to collect...

15 Apr 31min

Why Dude Wipes drives its own website traffic to Walmart and Amazon

Why Dude Wipes drives its own website traffic to Walmart and Amazon

Most brands treat their website as the transaction. Dude Wipes treats it as the handoff, routing visitors directly to Walmart, Target, Amazon, and club rather than pushing a native cart. It sounds lik...

1 Apr 33min

How Draper James increased margin by cutting promo days while maintaining conversion

How Draper James increased margin by cutting promo days while maintaining conversion

Draper James cut promotional days significantly last year and saw margin expansion plus AOV increases. VP of E-commerce and Brand Marketing Piper Parsley walked CEO Jeannie Yoo (who joined in October)...

18 Mar 37min

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