Ep 26 - Community Outreach
Send us Fan Mail For first responders and public servants of all kinds, reaching out to the community that you serve is a critical aspect of keeping in contact with them so they are aware of the best ...
5 Aug 202437min
Ep 25 - Consistency Across Shifts
Send us Fan Mail One of the most difficult things to control in a workplace that spans 24 hours a day, 365 days a year operations is consistency. How can you keep the same standards across shifts of e...
29 Jul 202427min
Ep 24 - Breakdown
Send us Fan Mail In an emergency environment there are heightened levels of stress. Those of us who work in jobs which frequently put us up against challenging scenarios have learned to live with it, ...
22 Jul 202427min
Ep 23 - Avoiding Using Crutches
Send us Fan Mail There are many tools at the disposal of an emergency telecommunicator: radios, GPS locations of units, computers to double-check the work, advanced phone systems. These are all good a...
15 Jul 202429min
Ep 22 - Butterfly
Send us Fan Mail Some of us have been emergency operators for more than a decade, and some of us are still working out our first few years and getting our feet. But there are a small number of people ...
8 Jul 202453min
Ep 21 - How to Survive a Bad Call
Send us Fan Mail Everyone who works long enough as a first responder, be it police, fire, EMS, or a telecommunicator, will eventually have calls where it gets really tough to continue as if everything...
1 Jul 202429min
Ep 20 - Active Listening
Send us Fan Mail When a caller is on an emergency 911 line, there are sometimes only minuscule indicators of what is going on; sometimes the caller isn't able to speak freely, sometimes they may not e...
24 Jun 202430min
Ep 19 - How Hollywood Gets It Wrong
Send us Fan Mail For most people, emergency communications are an amorphic group of people who are there when you need them, but much thought is not given to it when things are working well. Over the ...
10 Jun 202439min
