Ep 10 - From the Mouths of Babes
Send us Fan Mail Young callers are a frequent occurrence as emergency call centers, and they provide their own unique challenges and opportunities when assisting them. It also can allow the operator t...
8 Apr 202427min
Ep 9 - Non-Emergency Reporting
Send us Fan Mail In many departments across the nation, some police reports have been moved to being done either over the phone or online. These non-emergency calls, typically those which are not in p...
31 Mar 202426min
Ep 8 - Active vs Passive Dispatching
Send us Fan Mail The emergency dispatcher's world is one filled with decisions which must be made in half a heartbeat, where the outcome can lead to tremendous success or terrible failure: do I send m...
25 Mar 202428min
Ep 7 - The Invisible Line
Send us Fan Mail In any large enough group of people, there are bound to be those who feel disconnected from others and from the organization as a whole. So too it sometimes is with Emergency Communic...
18 Mar 202434min
Ep 6 - How Not to Take Care of Yourself
Send us Fan Mail In the previous episode, we discussed several methods that Emergency Communications personnel could take care of themselves to have long, successful, and happy careers in the field. I...
11 Mar 202434min
Ep 5 - How to Take Care of Yourself
Send us Fan Mail As First Responders, we spend a lot of energy and effort in taking care of other people, be it answering emergency calls, dispatching police, fire, and medical personnel, or assisting...
4 Mar 202440min
Ep 4 - The Dos and Don'ts of Training
Send us Fan Mail Training someone as an emergency 911 call taker or dispatcher is one of the most important jobs that you can undertake in the field of being a First Responder. It is also one of the m...
27 Feb 202431min
Ep 3 - Holidays as a First Responder
Send us Fan Mail Most people think of holidays such as Christmas or President's Day as a time to relax and be off work, where you spend time with friends and family, taking a break from the daily conc...
15 Feb 202428min
