Calling All Heroes - Part 2
Send us Fan Mail In this episode of LifeLine 911, and to commemorate National Public Safety Telecommunicators' Week 2026, we have invited on two special guests, whose recent work has highlighted in a ...
13 Apr 32min
Calling All Heroes - Part 1
Send us Fan Mail In this episode of LifeLine 911, and to commemorate National Public Safety Telecommunicators' Week 2026, we have invited on two special guests, whose recent work has highlighted in a ...
6 Apr 33min
Critical Care Leadership: Antonio Ottavianai on Best Practices, Struggles, and The Line and the Oath
Send us Fan Mail Antonio Ottaviani has spent 8 years as a medic and 5 years as a critical care medic; right in the heart of emergency response. Now he’s channeling that front-line experience into his ...
30 Mar 44min
Resilience on the Line
Send us Fan Mail Workplace stress is universal, but for emergency telecommunicators the stakes are profoundly higher. Each shift can carry moments of trauma, urgency, and emotional weight that linger ...
23 Mar 28min
Trust Your 9-1-1 Training: Dealing with Catastrophic Calls
Send us Fan Mail When catastrophe strikes without warning, doubt is often the first adversary. From mass-casualty incidents to rapidly evolving threats, emergency communicators must rely on preparatio...
16 Mar 31min
Steady on the Line: A Conversation with June Browning, Part 2
Send us Fan Mail For more than two decades, June Browning has served at the console; answering calls, dispatching units, mentoring new hires, and standing as a steady resource within her center. Previ...
9 Mar 34min
Steady on the Line: A Conversation with June Browning, Part 1
Send us Fan Mail For more than two decades, June Browning has served at the console; answering calls, dispatching units, mentoring new hires, and standing as a steady resource within her center. Previ...
2 Mar 30min
Voices Unheard: The Turnover Crisis in 911 Centers
Send us Fan Mail In Brown County, dispatchers are stepping away from the console—and their reasons sound strikingly familiar to emergency centers across the nation. Concerns about scheduling, workplac...
23 Feb 29min
