Trust Your 9-1-1 Training: Dealing with Catastrophic Calls
Send us Fan Mail When catastrophe strikes without warning, doubt is often the first adversary. From mass-casualty incidents to rapidly evolving threats, emergency communicators must rely on preparatio...
16 Mar 31min
Steady on the Line: A Conversation with June Browning, Part 2
Send us Fan Mail For more than two decades, June Browning has served at the console; answering calls, dispatching units, mentoring new hires, and standing as a steady resource within her center. Previ...
9 Mar 34min
Steady on the Line: A Conversation with June Browning, Part 1
Send us Fan Mail For more than two decades, June Browning has served at the console; answering calls, dispatching units, mentoring new hires, and standing as a steady resource within her center. Previ...
2 Mar 30min
Voices Unheard: The Turnover Crisis in 911 Centers
Send us Fan Mail In Brown County, dispatchers are stepping away from the console—and their reasons sound strikingly familiar to emergency centers across the nation. Concerns about scheduling, workplac...
23 Feb 29min
The Hot Seat: Inside the 911 Dispatcher Interview
Send us Fan Mail For many aspiring emergency telecommunicators, the interview panel is the first true test of whether they belong behind the headset. It is not a casual conversation. It is a structure...
16 Feb 32min
When the Alarm Isn’t a Call: Hearing a Cry for Help at Work
Send us Fan Mail Sometimes the most serious emergencies do not come through a phone line or over the radio. They come quietly, in passing conversations with the people we work beside every day. In thi...
9 Feb 24min
Shields Up: Internal Threats and Organizational Trust in 911 Centers
Send us Fan Mail Most organizations train their people to respond to pressures from the outside—public scrutiny, high call volumes, and unpredictable emergencies. Yet in some environments, employees a...
2 Feb 25min
Behind the Gate: Barriers to Becoming a 911 Dispatcher
Send us Fan Mail Emergency communications demands competence, resilience, and a willingness to work when most of the world is asleep. Those challenges are inherent to the job. In this episode of LifeL...
19 Jan 27min
