Episode 11 - SFIA, Part 1
In this Episode, kengon starts a discussion with John Kleist around the value of SFIA (Skills Framework for the Information Age) to organizations, managers, and employees alike
17 Apr 202419min
Service Management Leadership - The Impact of AI, Part 2
A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service ...
15 Apr 20244min
Service Management Leadership - Guest Host Luigi Ferri Talking About Active Attack
Luigi Ferri takes the mic to talk about Active Attack in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week,...
12 Apr 20243min
Service Management Leadership - Technology Capabilities
A brief discussion about the compounding nature of technology https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/ Each week, Jeffrey will be sharing his knowledge on Servic...
11 Apr 20244min
Episode 10 - Design Thinking
In this episode, kengon invites Mart Rovers back for a conversation around his work with Design Thinking in the context of organizations
10 Apr 202417min
Value Streams - change the way you manage major incidents
Malek Haddad and David Cannon talk about how using the concept of Value Streams in ITIL 4 could make a significant difference in the effective management of major incidents - not just for IT!
9 Apr 202414min
Service Management Leadership - The Impact of AI
A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service ...
8 Apr 20246min
Service Management Leadership - Guest Host Luigi Ferri Talking About Access Control Policy
Luigi Ferri takes the mic to talk about Access Control Policy in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Ea...
5 Apr 20243min
