Service Management Leadership - Guest Host Luigi Ferri Talking About Horizon Scanning
Luigi Ferri takes the mic to talk about Horizon Scanning in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each we...
22 Mar 20244min
Service Management Leadership - The Changing Locale Of Workloads
A brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Mana...
21 Mar 20245min
Ep 07 - Thinking Like An Analyst
In this episode, kengon will take a slight departure to examine what it means to be an analyst, what it takes to be successful at being one, and offers some tips on how to think about working with ana...
20 Mar 202417min
Service Management Leadership - Your CMDB Needs A Well-Rounded Approach
A brief discussion about the CMDB Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Lead...
18 Mar 20247min
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Retention
Luigi Ferri takes the mic to talk about Risk Retention in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week...
15 Mar 20244min
Service Management Leadership - Transparency
A brief discussion about transparent metrics Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Man...
14 Mar 20245min
Improve service mapping with Value Streams
The ability to map IT services to business activity is a key part of service management - but many organizations struggle to do this. This episode considers how value streams could help to improve ser...
13 Mar 202415min
Ep 06 - To Train or Not To Train, Part 2
kengon continues the conversation with Mark Edmead on the state of the training and development market and how people should be thinking about it
13 Mar 202438min
