Service Management Leadership - Artificial Intelligence and ITSM
A brief discussion about AI in ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Le...
11 Mar 20248min
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Tolerance Line
Luigi Ferri takes the mic to talk about Risk Tolerance Line in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each...
8 Mar 20244min
Service Management Leadership - Importance of ITAM Processes
A brief discussion about the importance of asset management processes and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each wee...
7 Mar 20245min
Ep. 005 - "To Train or Not To Train, Part 1"
This week we start a two-part discussion on professional training and development with Mark Edmead of MTE Advisors
6 Mar 202429min
David and Malek talk Value Streams
Value streams are an important part of ITIL 4. What are they, and why are they so important? David Cannon of PeopleCert and Malek Haddad of AHEAD discuss the practical importance of value streams for ...
4 Mar 202417min
Service Management Leadership - The AT&T Outage and ITSM
A brief discussion about the AT&T outage Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Manageme...
4 Mar 202410min
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk
Luigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey ...
1 Mar 20244min
Service Management Leadership - ITAM Importance
A brief discussion about the different areas of asset management and their relative importance Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Je...
29 Feb 20245min
