How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, host Anika Zuber and guest Kelley Turner, SVP of Global Customer ...
2 Jul 202553min
Mastering the Art of Strategic Negotiation in Customer Success
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of negotiation skills for ...
25 Jun 202530min
The Expansion Mindset: How Great CSMs Drive Growth Without Selling
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses how customer success professionals can drive customer growth without feeling like salespeople. She emphasizes the evolving r...
18 Jun 202530min
The AI-Powered CSM: What It Really Looks Like in 2025
In this episode, Anika Zubair discusses the transformative impact of AI on customer success professionals. She emphasizes the importance of embracing AI to alleviate administrative burdens, avoid comm...
11 Jun 202529min
Build Your First Customer Success Retention Program with Parul Bhandari
In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest Parul Bhandari discuss the critical aspects of building effective customer retention programs. Parul shares her journey...
4 Jun 202554min
How to Build Strategic Relationships with Your Customers
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. She discusses the challenges faced by Customer Succe...
28 Mai 202527min
Transforming Customer Success: From Reactive to Proactive
In this episode, Anika Zubair discusses the importance of transitioning from a reactive to a proactive customer success strategy. She outlines a step-by-step approach to building a proactive customer ...
21 Mai 202519min
Improve Your Storytelling Skills by 200% and Land Your Next Upsell
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She discusses how effective storytelling can significantl...
14 Mai 202520min
