Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel
In this episode, Anika Zubair discusses the vital collaboration between customer success and marketing with guest Ashna Patel. They explore how aligning these two functions can drive growth, retention...
7 Mai 20251h 2min
How to Identify At-Risk Customers and Save Them
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical skill of identifying customer churn signs and implementing strategies to prevent it. She debunks common myths a...
16 Apr 202538min
The #1 mistake CSMs make when trying to drive expansion — and how to fix it
In this episode of the Customer Success Pro podcast, Anika Zubair discusses the common pitfalls in customer expansion strategies and emphasizes the importance of proactive engagement. She highlights t...
9 Apr 202523min
The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye
In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Melanie Fay, an enterprise Customer Success Manager at Goldcast. Melanie shares her experiences managing a large boo...
2 Apr 202552min
The One Thing That Will Make or Break Your Customer Success Career
In this episode of the Customer Success Pro podcast, Anika Zubair discusses the critical role of strategic communication in customer success. She debunks common misconceptions about what defines succe...
19 Mar 202533min
How to Scale a Customer Success Team Without Losing Customer Value with Saahil Karkera
In this episode, Anika Zubair discusses the challenges of scaling customer success teams without losing sight of customer value with guest Saahil Karkera. They explore the importance of understanding ...
5 Mar 202549min
The Power of Data Driven Decision Making in Customer Success with Guy Rahamim
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.Enter the Planhat ...
12 Feb 202548min
From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele
In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Ejieme Eromosele, an award-winning customer success leader, about her journey from customer success to general manage...
8 Jan 202543min
