CX Storytime, Tales from the Customer Journey

CX Storytime, Tales from the Customer Journey

Stories of your customers on their journey, and how they build or break relationships with companies like yours.

Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store.

Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

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Avsnitt(46)

Spotting the Signs: How to Recognize Employees Who Feel Undervalued

Spotting the Signs: How to Recognize Employees Who Feel Undervalued

(From the Relationships at Work podcast) In this episode of Relationships at Work, host Russel Lolacher shares key insights and observations about one of the most common challenges in the workplace—em...

29 Dec 20258min

Unlocking Moral Imagination: Leadership Beyond Assumption

Unlocking Moral Imagination: Leadership Beyond Assumption

(From the Relationships at Work podcast) In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership. Inspired by ...

22 Dec 20258min

Leadership Checkin - Being Aware of Our Arrogant Assumptions

Leadership Checkin - Being Aware of Our Arrogant Assumptions

(From the Relationships at Work Podcast) In leadership, even the best-intentioned among us can fall into the trap of making assumptions, often without realizing it. This week, we’re diving into a comm...

15 Dec 20258min

Are Your Values Still Yours? A Leadership Gut Check

Are Your Values Still Yours? A Leadership Gut Check

(From the Relationships at Work podcast) You’ve defined your values. But are you still living them — or just assuming you are? In this episode of Relationships at Work, we unpack the overlooked side o...

10 Apr 20258min

Is Leadership Broken? Redefining Leadership for Future Success

Is Leadership Broken? Redefining Leadership for Future Success

(From the Relationships at Work podcast) Is the traditional leadership culture broken? In this episode, we explore the fractured state of leadership from the executive level to emerging leaders. Lea...

9 Dec 20249min

Beyond the Quick Fix: Tackling Leadership’s Root Problems

Beyond the Quick Fix: Tackling Leadership’s Root Problems

(From the Relationships at Work podcast) Are you tired of surface-level solutions to deep-seated workplace issues? In this episode, we dive into why traditional reactions like reprimanding a bad b...

28 Sep 20248min

Leading with Truth: Embracing ‘I Don’t Know’

Leading with Truth: Embracing ‘I Don’t Know’

(From the Relationships at Work podcast) In a world where leaders often feel pressured to have all the answers, it’s easy to fall into the trap of faking it. But what if the real power of leadership ...

20 Sep 20247min

Knowing Where We Stand: The Key to Shaping Our Work Culture

Knowing Where We Stand: The Key to Shaping Our Work Culture

From the Relationships at Work podcast Before you can build the work culture you envision, do you truly understand the culture you have now? In this episode of Relationships at Work, we explore the ...

12 Sep 20246min

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