CX Storytime, Tales from the Customer Journey

CX Storytime, Tales from the Customer Journey

Stories of your customers on their journey, and how they build or break relationships with companies like yours.

Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store.

Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

Den här podcasten är hämtad från ett öppet RSS-flöde och publiceras inte av Podme. Den kan innehålla reklam.

Avsnitt(46)

Big Leadership Moments Must Be Earned Through Small Gestures

Big Leadership Moments Must Be Earned Through Small Gestures

In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher highlights the importance of prioritizing small gestures before big moments at work. Big event...

27 Maj 20249min

Great Leaders Know Change Does Not End Great Relationships

Great Leaders Know Change Does Not End Great Relationships

In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher asks us to maintain relationships even through significant change. Change is a part of the work...

20 Maj 20248min

How Leadership Needs to React to a Tragedy Test

How Leadership Needs to React to a Tragedy Test

In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher explores how leadership should and shouldn't respond to tragedy from their teams. Not so long a...

9 Maj 202410min

Leadership Lessons from Workhuman LIVE

Leadership Lessons from Workhuman LIVE

In this episode from the Relationships at Work podcast, communications and leadership nerd (and host) Russel Lolacher provides a recap of attending Workhuman LIVE in Austin and his favourite takeaways...

29 Apr 202413min

Finding Belonging for the LGBTQIA+ Community at Work

Finding Belonging for the LGBTQIA+ Community at Work

In this episode of Relationships at Work, Russel chats with executive coaches and consultants John Volturo and Peter Gandolfo on the challenges faced by the LGBTQIA+ community at work and steps needed...

15 Aug 202346min

Stop Dismissing Dismissive Language

Stop Dismissing Dismissive Language

In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher shares a story of how dismissive language can happen at work and how we can stop using it. Russ...

3 Aug 20239min

Creating and Respecting Culture in a Remote Work World

Creating and Respecting Culture in a Remote Work World

In this episode of Relationships at Work, Russel chats with leadership development consultant Janet Livingstone on creating connection and culture with remote and hybrid teams. Janet shares her thoug...

31 Juli 202346min

How to Solve Employee Apathy in the Workplace

How to Solve Employee Apathy in the Workplace

In this episode of Relationships at Work, Russel chats with keynote speaker, consultant and analyst Justin Robbins on addressing employee apathy in the workplace - as a leader, as an organization and...

25 Juli 202350min

Populärt inom Business & ekonomi

framgangspodden
varvet
rss-jossan-nina
rss-borsens-finest
svd-tech-brief
24fragor
avanzapodden
uppgang-och-fall
badfluence
rss-inga-dumma-fragor-om-pengar
lastbilspodden
fill-or-kill
rss-dagen-med-di
rikatillsammans-om-privatekonomi-rikedom-i-livet
rss-kort-lang-analyspodden-fran-di
tabberaset
rss-wallnor-pm
bilar-med-sladd
borsmorgon
kapitalet-en-podd-om-ekonomi