CX Storytime, Tales from the Customer Journey

Stories of your customers on their journey, and how they build or break relationships with companies like yours.

Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store.

Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

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Avsnitt(46)

The Anti-Social Socialite

CX Storytime host and storyteller Russel Lolacher shares the story of The Anti-Social Socialite. In this tale, Kyle is excited to learn more about social media and to understand how he's doing in thi...

30 Juli 20188min

Never Too Proud for Pinenuts

CX Storytime host and storyteller Russel Lolacher shares the story of Never too Proud for Pinenuts. In this tale, Cindy and Linda are tackling their work stress by enjoying some comfort and consisten...

23 Juli 20188min

When Shame Came to Town

CX Storytime host and storyteller Russel Lolacher shares three stories of When Shame Came to Town. In this multi-tale podcast, we hear the stories of Roger, Heather and the couple of Joseph and Darcy...

15 Juli 201810min

The Bird and the Baggage

CX Storytime host and storyteller Russel Lolacher shares the story of The Bird and the Baggage. In this tale, Don is going through an emotional experience, something not only impacting him bus his rel...

15 Juli 20188min

The Woman Who Was Told Differently

CX Storytime host and storyteller Russel Lolacher shares the story of The Woman Who Was Told Differently. In this tale, Clare has returned to a local mechanic to learn the current status of her belov...

15 Juli 20189min

CX Storytime: Podcast Prologue

Host Russel Lolacher introduces the CX Storytime Podcast. The customer experience is an emotional experience. Through narrative storytelling of customer experience case studies, the CX Storytime podc...

15 Juli 20185min